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Axcess Internet Services, Inc.® ("Axcess") does not authorize the use of its proprietary computers and computer network (the Axcess Network") to accept, transmit or distribute unsolicited bulk e-mail sent from the Internet to Axcess members. In addition, Internet e-mail sent, or caused...
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EXPLANATION Axcess works with certified email providers to help support our spam fighting initiative and ensure delivery of desired emails. There has been a problem while authenticating the required credentials needed to validate this email transaction. Axcess requires that all members of the Axcess...
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This KB article addresses the recent changes in mail server operations, including the replacement of the now deprecated Quarantine Reports. Question #1 : Why am I not receiving daily Quarantine Reports? Answer #1 : Due to security concerns as well as how the new mail server handles Spam/UCE, the Quarantine...
Posted to
Axcess Postmaster
by
Axcess Internet®
on 12-28-2012
Filed under: E-mail, Email Error, emailclientconfig, mail, quarantine, Reports, Security, Troubleshooting
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To fix the "no match found" error in Outlook 2007/2010 using the Instant Search feature do the following: In Outlook, go to Tools --> Instant Search --> Search Options Uncheck the box for your Inbox and press OK Re-open the Search Options windows and check the box for your Inbox Go to...
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EXPLANATION You should not see this error. It means that the receiving server is not RFC 2821 compliant. SOLUTION Please contact us if you receive this error.
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EXPLANATION Reverse DNS lookup for your IP address is failing. Axcess does require that all connecting Mail Transfer Agents have established Reverse DNS. SOLUTION Reverse DNS is a way of associating an IP address with its domain name. The reverse DNS identifier is contained in the PTR portion of the...
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EXPLANATION The IP address you sending from has been blocked due to Axcess Member complaints and/or high volumes of email. SOLUTION Complaints : When an Axcess member reports a piece of email sent from one of your IPs as "spam", this is considered a "complaint" If you are having difficulty...