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  • 550 Message rejected due to RCPT TO

    Axcess Internet Services, Inc.® ("Axcess") does not authorize the use of its proprietary computers and computer network (the Axcess Network") to accept, transmit or distribute unsolicited bulk e-mail sent from the Internet to Axcess members. In addition, Internet e-mail sent, or caused...
    Posted to Axcess Postmaster by Axcess Internet® on 05-08-2013
    Filed under: 550, Email Error, RCPT TO
  • 550 Message rejected due to Mail Relay Settings

    EXPLANATION Axcess works with certified email providers to help support our spam fighting initiative and ensure delivery of desired emails. There has been a problem while authenticating the required credentials needed to validate this email transaction. Axcess requires that all members of the Axcess...
    Posted to Axcess Postmaster by Axcess Internet® on 05-08-2013
    Filed under: 550, Email Error, Mail Relay
  • Mail Server Changes

    This KB article addresses the recent changes in mail server operations, including the replacement of the now deprecated Quarantine Reports. Question #1 : Why am I not receiving daily Quarantine Reports? Answer #1 : Due to security concerns as well as how the new mail server handles Spam/UCE, the Quarantine...
    Posted to Axcess Postmaster by Axcess Internet® on 12-28-2012
    Filed under: E-mail, Email Error, emailclientconfig, mail, quarantine, Reports, Security, Troubleshooting
  • Outlook 2007/2010 Instant Search Not Working

    To fix the "no match found" error in Outlook 2007/2010 using the Instant Search feature do the following: In Outlook, go to Tools --> Instant Search --> Search Options Uncheck the box for your Inbox and press OK Re-open the Search Options windows and check the box for your Inbox Go to...
    Posted to Technical Support by Axcess Internet® on 06-27-2011
    Filed under: Client, Configuration, email, Email Error, mail, Microsoft, Outlook
  • 550 Message rejected due to HELO/EHLO

    EXPLANATION You should not see this error. It means that the receiving server is not RFC 2821 compliant. SOLUTION Please contact us if you receive this error.
    Posted to Axcess Postmaster by Axcess Internet® on 12-08-2009
    Filed under: 550, EHLO, Email Error, HELO
  • 550 Host detected by Reverse DNS

    EXPLANATION Reverse DNS lookup for your IP address is failing. Axcess does require that all connecting Mail Transfer Agents have established Reverse DNS. SOLUTION Reverse DNS is a way of associating an IP address with its domain name. The reverse DNS identifier is contained in the PTR portion of the...
    Posted to Axcess Postmaster by Axcess Internet® on 07-24-2009
    Filed under: 550, Email Error, Reverse DNS
  • 550 Host Banned

    EXPLANATION The IP address you sending from has been blocked due to Axcess Member complaints and/or high volumes of email. SOLUTION Complaints : When an Axcess member reports a piece of email sent from one of your IPs as "spam", this is considered a "complaint" If you are having difficulty...
    Posted to Axcess Postmaster by Axcess Internet® on 07-24-2009
    Filed under: 550, Banned, Email Error
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