Search results for 'app:weblogs' matching tag 'Axcess'

Maintenance Notice 201002-001 (Emergency Maintenance)

admin — Tue, 02 Feb 2010 08:00:00 GMT

Dear Axcess Member:

The Axcess Internet Network Operations Center will be conducting emergency maintenance on the follow dates/times.

DATE: February 6, 2010 (12:01AM to 04:00AM Pacific Time)
REASON: Conduct maintenance on enterprise-class mail system
OUTAGE DURATION: 4 hours
SERVER(S) AFFECTED: MX1, MX2 and MX3 (this includes all co-lo and enterprise clients using our mail server solutions)

Please be advised that on Saturday, February 6, 2010 between 12:01am and 04:00am PDT Axcess will be conducting maintenance on our enterprise-class mail system. This will cause an interruption of mail services for up to 4 hours.

We apologize for any inconvenience this may cause; however we have outgrown our current mail server configuration and must migrate database services which are currently installed on the enterprise mail servers to a separate dedicated server.

If you have questions about how this maintenance will affect your email services, please see our Knowledge Base article on Mail Server Maintenance.

Questions or concerns regarding this maintenance should be addressed thru normal support channels.

Sincerely,
Axcess Internet®
Network Operations Center

Axcess Board Member returns from year long deployment to Afghanistan

admin — Sun, 31 Jan 2010 08:00:00 GMT

FOR IMMEDIATE RELEASE:

Contact:
Corporate Relations
Axcess Internet Services, Inc.
(509) 839-5595
(509) 267-0732
press@axcess.us

Axcess Board Member returns from year long deployment to Afghanistan

SUNNYSIDE, WA, January 31th, 2010 — Axcess Internet announced today that Timothy R. Messman, a member of the Axcess board of directors, has safely returned from a year long deployment with the U.S. Army Special Operations Command in Afghanistan. Mr. Messman has been a member of the board since 2005 and in 2006 was appointed to serve as Special Counsel for Internet Strategy.

Mr. Messman is a member of the Technology Committee and Compensation Committee and is a special advisor to the Board on Web Development and Internet Branding. A graduate of the Art Institute of Chicago, Mr. Messman is a graphic artist and web developer by trade; however, he also serves as member of the Illinois National Guard, and is assigned to the 20th Special Forces Group. In 2009, Mr. Messman took a hiatus from his board duties in order to deploy to Afghanistan with his Special Forces Team.

When asked about Mr. Messman's return, Jim Restucci, Axcess' CTO and Co-Founder had this to say, "Axcess is proud of Mr. Messman's commitment to our Nation's continued security, and we are very happy that he has been able to complete his mission and return home safely to his family." Mr. Messman and Mr. Restucci served together in the U.S. Army in Germany in the late 1980's and since have remained close personal friends.

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Axcess Internet is a Central Wasington ISP with points of presence in major markets in the U.S., Puerto Rico and parts of Canada, more information about the company can be found on their website at http://www.axcess.us.

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Axcess H3X™ Server Changes: Managing Exchange Email Passwords

admin — Tue, 26 Jan 2010 08:00:00 GMT

Dear Axcess H3X™ Server Client and Exchange Administrators:

We will be instituting a change in the options for managing user passwords for Axcess H3X™ hosted Exchange services.

Effective this Saturday, January 30, 2010, password changes will no longer be able to be made through the Outlook Web Access (OWA) client. Password management will take place solely through the Axcess H3X™ OnDemand Control Panel.

For security reasons, Instructions for "Resetting your Password" will be handled through the our Technical Support staff. If you have an Axcess H3X™ account, please contact us at 1-866-4AXCESS for instructions on how to reset your password.

We are making this change for two reasons:

To ensure password changes are synchronized throughout the entire system - eliminating multiple user passwords
To enhance the security of your service by eliminating a potential security vulnerability within OWA

While this change will improve the security and user experience of your service, we apologize for any inconvenience this change may cause. We appreciate your understanding while we continue to improve your Axcess H3X™ service.

Sincerely,
J. A. Restucci
Chief Technical Officer
Axcess Internet Services, Inc.®

Windows Server 2000 SP4, Windows XP2 and Windows Vista RTM End of Life

admin — Fri, 22 Jan 2010 08:00:00 GMT

Microsoft has advised Axcess Internet that it will no longer support Windows Server 2000 SP4, Windows XP SP2 and the Vista RTM versions of it's operating systems come July 13th, 2010.

In a notice released to Original Equipment Manufacturers (OEM) and Partners on Wednesday, January 20th, 2010, Microsoft strongly suggested that OEM's and Partners begin speaking with their customers who are currently on Windows Server 2000 SP4, Windows XP SP2 and Windows Vista RTM. To inform them of the available options, and take the opportunity to discuss Windows 7 or Windows Server 2008 deployments.

Based on this notice, Axcess Internet is suggesting the following:

Those customers on Windows Server 2000 SP4, should look at migrating to Windows Server 2008 as soon as possible.
Those customers on Windows XP SP2 should upgrade to Windows XP SP3 immedaitely, to learn more visit http://update.microsoft.com
Those customers on Windows Vista RTM should upgrade to Windows Vista SP2 immediately, to learn more visit http://update.microsoft.com

Those Enterprise customers who are interested in upgrading their dedicated or co-location equipment from Microsoft Windows Server 2000 SP4 to Windows Server 2008 should contact the Axcess Internet Sales Team at 1-866-4AXCESS.

To learn more about Microsoft End of Life products, please visit http://support.microsoft.com/lifecycle/

Verisign and GeoTrust Maintenance - January 24th - 1:00AM-7:00AM PDT

admin — Fri, 22 Jan 2010 08:00:00 GMT

Dear Axcess Members:

Axcess Internet uses Verisign and GeoTrust to provide our customers with SSL Certificates for secure web transactions. We have been informed that Verisign and GeoTrust will be conducting maintenance on January 24th, 2010 at 1:00AM to 7:00AM PDT.

The maintenance will not affect the purchase of new SSL Certificates, or the functionality of already installed and existing certificates. However, during this time frame, customers attempting to configure newly purchased SSL Certificates may receive errors.

Axcess Internet apologizes for any inconvenience this may cause, and expects that all maintenance activities will be resolved by 7:00AM PDT on the 24th.

As this maintenance is from a 3rd party, we will continue to monitor this event, and inform our clients of any new information.

Sincerely,
Axcess Internet®
Network Operations Center

Holiday Support Hours

admin — Fri, 11 Dec 2009 08:00:00 GMT

Dear Axcess Member:

In accordance with our published holiday policy, Axcess Internet will be closed on Friday, December 25, 2009 and Friday, January 1st, 2010 and will be operating on reduced staff on Thursday, December 24, 2009 and Thursday, December 31st, 2009.

Normal business hours will resume on Monday, December 28th, 2009 and January 4th, 2010 respectively.

Technical Support personnel will be on-call for emergencies only.

Those of us here at Axcess would like to wish everyone a safe and happy Holiday Season.

Click here for special thank you from all of us.

Sincerely,
James A. Restucci
Chief Technical Officer & Co-Founder
Axcess Internet Services, Inc.®

Thanksgiving Holiday Hours

admin — Wed, 25 Nov 2009 08:00:00 GMT

Dear Axcess Member:

In accordance with our published holiday policy, Axcess Internet will be closed on Thursday, November 26, 2009 and will be operating on reduced staff on Friday, November 27, 2009 in observance of the Thanksgiving Holiday.

Normal business hours will resume on Monday, November 30, 2009 at 8:00AM PDT.

Technical Support personnel will be on-call for emergencies only.

Those of us here at Axcess would like to wish everyone a safe and Happy Thanksgiving.

Sincerely,
James A. Restucci
Chief Technical Officer & Co-Founder
Axcess Internet Services, Inc.®

Axcess CTO Speaks Out Regarding Phone Charges

admin — Wed, 18 Nov 2009 08:00:00 GMT

FOR IMMEDIATE RELEASE:

Contact:
Corporate Relations
Axcess Internet Services, Inc.
(509) 839-5595
(509) 267-0732
press@axcess.us

Axcess CTO Speaks Out Regarding Phone Charges

SUNNYSIDE, WA, November 18th, 2009 — Axcess Internet Chief Technical Officer, Jim Restucci stated today that Axcess Internet is still receiving calls and complaints regarding erroneous phone bill charges. In order to "set the record straight" - they have announced a new domain name dedicated to handling this issue. The new domain, http://www.axcessphonebill.com will redirect customers to the Axcess Internet Knowledge Base Article regarding this issue. Once there, visitors may contact Axcess through their phone, fax or email, as well as submit redacted phone bills via a secure upload page.

The phone bills may be used for possible litigation, according to Restucci, who said "Axcess has spent a significant amount of time and expense in developing the Axcess Logo and Name, for someone to come in and destroy our reputation by using shameless telemarketing techniques is wrong, and maybe something that we will need to let the courts decide on." According to the U.S. Patent and Trademark office, Axcess has owned a Federally Registered Trademark on the name since 2005.

Axcess Internet among others has been receiving complaints since as early as August of 2005, in which callers state that they are being charged for "Web Services" or "Internet Services" on the local telephone bill. In 2006, then Attorney General Charlie Crist of Florida announced that his office would be investigating 5 companies, including Axcess Internet Solutions, a subsidary of Phinder Technologies, Inc. regarding the pratice of "Phone Craming." - see Florida Opens "Cramming" Probe.

Restucci, wanted to emphasize, that Axcess has never charged using the consumer's local telephone bill, and they have no plans to do so in the future. He hopes that the new domain name, will help "get the word out", that Axcess Internet is as much a victim in this case as the consumer.

Axcess Internet is a Central Wasington ISP with points of presence in major markets in the U.S., Puerto Rico and parts of Canada, more information about the company can be found on their website at http://www.axcess.us.

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Network Engineer | T091101-02

admin — Sun, 01 Nov 2009 07:00:00 GMT

Axcess Internet Job Announcement

Job Title: Network Engineer

Location: Nationwide

Reference: T091101-02

Equal Employment Opportunity

Axcess is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Responsibilities:

This role is performed by technical professionals who specialize in providing/performing services to clients on hardware and software components. Activities include operation and maintenance of operating systems across multiple platforms, middleware applications, various database technologies, high availability solutions and load balancing.

Job responsibilities for this role include, but are not limited to, the following: operation and maintenance of a Cisco® series routers, firewalls, complex LANs/WANs and Virtual Private Networks (VPNs) a basic understanding of both Windows/Unix operating systems and platform support, BPR/DR and capacity planning, performance management, security compliance. Support is also provided for systems management tools which monitor the operational status of the environment.

Applicants should be very familiar with the administration of Cisco® based networks, fiber optic as well as traditional T3/T1 connections, router and DNS programming, MS-SQL/MySQL database administration. As well as all Windows Operating Systems. CCNA or better certification required. Microsoft or A+ certification not required but prefered. Some on the job training is available.

This position reports directly to the Chief Technical Officer

Application Process:

Applicants who meet the minimum qualifications should apply by emailing a resume with cover letter to Human Resources at careers@axcess.us or fax to 509-267-0732, Attn: Chief Technical Officer

Corporate Sales Representative | S091101-01

admin — Sun, 01 Nov 2009 07:00:00 GMT

Axcess Internet Job Announcement

Job Title: Corporate Sales Representative

Location: Yakima, Tri-Cities, Moses Lake, Washington (1 person for each area)

Reference: S091101-01

Equal Employment Opportunity

Axcess is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Responsibilities:

This job role is a synonym for Technical Sales Specialist. The role of this professional is to provide the technical skills to support the sale of Axcess Internet products, solutions and services within the Internet/Web Hosting business unit. They are responsible for maintaining comprehensive knowledge of product offerings, strategies and direction as it relates to their customer set. They are responsible for solution, industry and competitive knowledge as it relates to the customers and products they are responsible for. They are also responsible for maintaining in-depth technical, business and professional skills enabling them to effectively support the sales process and goals of the business unit. Employees in this role possess the ability to analyze the customer's technical and business environment articulating the benefits of Axcess Internet products and solutions; giving product/solution presentations, answering technical questions and objections; and differentiating Axcess offering(s) from competitive alternatives creating customer preference for Axcess offering(s), based on that differentiation. They are responsible for a high level of client satisfaction by ensuring the successful implementation and deployment of product(s) and solution(s).

This position reports to the Director of Sales & Marketing.

Application Process:

Applicants who meet the minimum qualifications should apply by emailing a resume with cover letter to careers@axcess.us or fax to 509-267-0732, Attn: Human Resources.