Search results for 'app:weblogs' matching tag 'Axcess'

Performance Problems – Enterprise Mail

admin — Sun, 25 Jul 2010 07:00:00 GMT

Dear Axcess Customer:

The Axcess Internet Network Operations Center is aware of recent performance problems regarding the SMTP Delivery service on our Modus Mail Server.

We are working with the developers of the server software to determine the cause and address problem.

We appreciate your patience and apologize for any inconvenience.

This notice will be updated as more information is available.

Sincerely,
Axcess Internet®
Network Operations Center

Domain Registration Price Adjustment

admin — Thu, 22 Jul 2010 07:00:00 GMT

Dear Axcess Domain Customer,

In November 2009, the Internet Corporation for Assigned Names and Numbers (ICANN) approved certain domain registries to increase their prices. Domain registries are the private companies which manage the registration, technical operations, and control the allocation policies of the TLD's for which they are responsible.

Domain registries VeriSign, Afilias, Neulevel and Public Interest Registry applied for and received price increases and have announced they will be raising their wholesale prices to all ICANN-accredited registrars.

In light of that decision, Axcess will be adjusting its domain registration pricing tiers on September 1st, 2010 as follows:

Axcess Pricing Tiers	Old Domain Pricing Tier	New Domain Pricing Tier
PREMIER	$9.95/year	$10.95/year
VOLUME	$11.95/year	$12.95/year
BASIC	$15.95/year	$16.95/year

Historically, Axcess has been averse to adjusting its prices. As these cost increases are being dictated and charged to us by the registries, we are obligated to comply.

Be assured that Axcess will continue to keep its resellers and customers on the cutting edge of domain and web services technology, strive to offer the most responsive level of customer service 24x7, and maintain the high level of services which you have come to expect.

On behalf of everyone at Axcess, please accept my sincere thanks and appreciation for the opportunity to serve you as a valued Axcess Customer.

Sincerely,
DeAnn Hochhalter
Chief Executive Officer
Axcess Internet Services, Inc.®

Maintenance Notice 201007-001

admin — Mon, 19 Jul 2010 07:00:00 GMT

The Axcess Internet Network Operations Center will be migrating our company web servers over the next few days.

During the migration you may receive an error when attempting to view pages on the following websites:

axcess.us
support.axcess.us
fortress.axcess.us
axcess.me

We apologize for this inconvenience; however, it is necessary to ensure future expansion of our services.

Please use this form to contact us or you may also call us at 1-866-4AXCESS.

Sincerely,
Axcess Internet®
Network Operations Center

Maintenance Notice 201006-001

admin — Tue, 15 Jun 2010 07:00:00 GMT

The Axcess Internet Network Operations Team will be conducting a Mail Server Upgrade on Friday, June 18th, 2010 from 12:00AM to 3:00AM (Pacific Time)

A three (3) hour window will be necessary to complete this project. Enterprise-class mail services will be interrupted in multiple fifteen (15) minute blocks throughout the upgrade process.

DATE: June 18th, 2010 (12:00AM – 03:00AM) Pacific Time

REASON: Mail Server Upgrade

OUTAGE DURATION: 15 minute blocks, approx 4 times.

CIRCUITS AFFECTED: None

SERVICES AFFECTED: Enterprise-class Mail Services housed in the Sunnyside Secure Data Center (SDC) only.

We apologize for any inconvenience this may cause; however, it is necessary to insure that our Enterprise-class mail services are able to take advantage of the latest technologies in spam and virus detection and removal.

Questions or concerns regarding this notice should be addressed through normal support channels.

Sincerely,
Network Operations
Axcess Internet Services, Inc.®

Maintenance Notice 201004-001

admin — Fri, 16 Apr 2010 07:00:00 GMT

The Axcess Internet Network Operations Center will be requiring a maintenance window on April 28th, 2010 01:00AM – 01:30AM PDT to replace a fiber optic jumper to prevent unplanned outages.

A 30 minute window will be necessary to complete this project. Internet connectivity to the Sunnyside Data Center will be interrupted for approximately 5 minutes.

DATE: April 28th, 2010 (01:00AM – 01:30AM) Pacific Daylight Time.

REASON: Fiber optic jumper replacement

OUTAGE DURATION: 5 minutes

CIRCUITS AFFECTED: NMI# 632-00, NMI# 653-00

SERVICES AFFECTED: Dedicated/Co-Lo Services, Authentication Systems and Email Services housed in the Sunnyside Data Center only. Services at all other locations will not be affected.

We appreciate your cooperation.

Questions or concerns regarding this notice should be addressed through normal support channels.

Sincerely,
Network Operations
Axcess Internet Services, Inc.®

VIPRE scores high marks on RAP testing

admin — Fri, 16 Apr 2010 07:00:00 GMT

Sunbelt Software’s VIPRE engine was among the top AV products for reactive and proactive detection in April in Virus Bulletin testing.

Virus Bulletin’s RAP Testing measures products' reactive and proactive detection abilities against the most recent malware that has emerged around the world.

The test measures products' detection rates across four distinct sets of malware samples. The first three test sets comprise malware first seen in each of the three weeks prior to product submission. These measure how quickly product developers and labs react to the steady flood of new malware emerging every day across the world. A fourth test set consists of malware samples first seen in the week after product submission. This test set is used to gauge products' ability to detect new and unknown samples proactively, using heuristic and generic techniques.

To learn more about RAP Testing visit the Virus Bulletin website.

To learn more about VIPRE™ visit our Sunbelt Software Partner page.

To download a 15-day trial of VIPRE™ visit our Download page.

Maintenance Notice 201002-001 (Emergency Maintenance)

admin — Tue, 02 Feb 2010 08:00:00 GMT

Dear Axcess Member:

The Axcess Internet Network Operations Center will be conducting emergency maintenance on the follow dates/times.

DATE: February 6, 2010 (12:01AM to 04:00AM Pacific Time)
REASON: Conduct maintenance on enterprise-class mail system
OUTAGE DURATION: 4 hours
SERVER(S) AFFECTED: MX1, MX2 and MX3 (this includes all co-lo and enterprise clients using our mail server solutions)

Please be advised that on Saturday, February 6, 2010 between 12:01am and 04:00am PDT Axcess will be conducting maintenance on our enterprise-class mail system. This will cause an interruption of mail services for up to 4 hours.

We apologize for any inconvenience this may cause; however we have outgrown our current mail server configuration and must migrate database services which are currently installed on the enterprise mail servers to a separate dedicated server.

If you have questions about how this maintenance will affect your email services, please see our Knowledge Base article on Mail Server Maintenance.

Questions or concerns regarding this maintenance should be addressed thru normal support channels.

Sincerely,
Axcess Internet®
Network Operations Center

Axcess Board Member returns from year long deployment to Afghanistan

admin — Sun, 31 Jan 2010 08:00:00 GMT

FOR IMMEDIATE RELEASE:

Contact:
Corporate Relations
Axcess Internet Services, Inc.
(509) 839-5595
(509) 267-0732
press@axcess.us

Axcess Board Member returns from year long deployment to Afghanistan

SUNNYSIDE, WA, January 31th, 2010 — Axcess Internet announced today that Timothy R. Messman, a member of the Axcess board of directors, has safely returned from a year long deployment with the U.S. Army Special Operations Command in Afghanistan. Mr. Messman has been a member of the board since 2005 and in 2006 was appointed to serve as Special Counsel for Internet Strategy.

Mr. Messman is a member of the Technology Committee and Compensation Committee and is a special advisor to the Board on Web Development and Internet Branding. A graduate of the Art Institute of Chicago, Mr. Messman is a graphic artist and web developer by trade; however, he also serves as member of the Illinois National Guard, and is assigned to the 20th Special Forces Group. In 2009, Mr. Messman took a hiatus from his board duties in order to deploy to Afghanistan with his Special Forces Team.

When asked about Mr. Messman's return, Jim Restucci, Axcess' CTO and Co-Founder had this to say, "Axcess is proud of Mr. Messman's commitment to our Nation's continued security, and we are very happy that he has been able to complete his mission and return home safely to his family." Mr. Messman and Mr. Restucci served together in the U.S. Army in Germany in the late 1980's and since have remained close personal friends.

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Axcess Internet is a Central Wasington ISP with points of presence in major markets in the U.S., Puerto Rico and parts of Canada, more information about the company can be found on their website at http://www.axcess.us.

# # #

Axcess H3X™ Server Changes: Managing Exchange Email Passwords

admin — Tue, 26 Jan 2010 08:00:00 GMT

Dear Axcess H3X™ Server Client and Exchange Administrators:

We will be instituting a change in the options for managing user passwords for Axcess H3X™ hosted Exchange services.

Effective this Saturday, January 30, 2010, password changes will no longer be able to be made through the Outlook Web Access (OWA) client. Password management will take place solely through the Axcess H3X™ OnDemand Control Panel.

For security reasons, Instructions for "Resetting your Password" will be handled through the our Technical Support staff. If you have an Axcess H3X™ account, please contact us at 1-866-4AXCESS for instructions on how to reset your password.

We are making this change for two reasons:

To ensure password changes are synchronized throughout the entire system - eliminating multiple user passwords
To enhance the security of your service by eliminating a potential security vulnerability within OWA

While this change will improve the security and user experience of your service, we apologize for any inconvenience this change may cause. We appreciate your understanding while we continue to improve your Axcess H3X™ service.

Sincerely,
J. A. Restucci
Chief Technical Officer
Axcess Internet Services, Inc.®

Windows Server 2000 SP4, Windows XP2 and Windows Vista RTM End of Life

admin — Fri, 22 Jan 2010 08:00:00 GMT

Microsoft has advised Axcess Internet that it will no longer support Windows Server 2000 SP4, Windows XP SP2 and the Vista RTM versions of it's operating systems come July 13th, 2010.

In a notice released to Original Equipment Manufacturers (OEM) and Partners on Wednesday, January 20th, 2010, Microsoft strongly suggested that OEM's and Partners begin speaking with their customers who are currently on Windows Server 2000 SP4, Windows XP SP2 and Windows Vista RTM. To inform them of the available options, and take the opportunity to discuss Windows 7 or Windows Server 2008 deployments.

Based on this notice, Axcess Internet is suggesting the following:

Those customers on Windows Server 2000 SP4, should look at migrating to Windows Server 2008 as soon as possible.
Those customers on Windows XP SP2 should upgrade to Windows XP SP3 immedaitely, to learn more visit http://update.microsoft.com
Those customers on Windows Vista RTM should upgrade to Windows Vista SP2 immediately, to learn more visit http://update.microsoft.com

Those Enterprise customers who are interested in upgrading their dedicated or co-location equipment from Microsoft Windows Server 2000 SP4 to Windows Server 2008 should contact the Axcess Internet Sales Team at 1-866-4AXCESS.

To learn more about Microsoft End of Life products, please visit http://support.microsoft.com/lifecycle/